Providing assistance that your passengers can trust

ABM’s passengers with reduced mobility (PRM) teams have helped 800,000 passengers’ year-on-year from September 2022 to 2023, which helped to ensure that time-sensitive schedules remained on time and supported less able passengers reach their destinations. This includes a range of services, from vehicular transport services to wheelchair assistance. Our teams are always on hand to provide prompt, engaging, compassionate passenger service.

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Benefits

Professional and compassionate care

ABM provides tailored PRM services to support your operation, ensuring that you facility’s passenger experience is enhanced

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Passenger loyalty

Our teams work to ensure that your passengers have a pleasant experience throughout their journey time, so that we can drive loyalty – something that is only growing in importance as the Purple Pound increases every year.

Passenger assistance

ABM’s PRM teams help passengers get to their destinations on time with prompt, engaging support. This also includes assistance with document screening, baggage handling, and crisis management.

Flexible service solutions

Our wider network of subject matter experts and trained staff can be deployed to help scale and flex with your operational requirements.

Continuous improvement

Through technology, regular data analytics, and effective training, we’re able to self-deliver professional advancement to retain experience staff and enhance your operation.

Technology and data-driven solutions

Through ABM’s in-house time-and-attendance technology, we’re able to refine our service delivery, identify opportunities for efficiency, and

Enhanced timetable management

ABM’s PRM teams help you to maintain strict and rapidly-changing departure schedules with fast, tech-supported service that helps your passengers get to their destination on time.

Additional Transportation Services

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Person with Reduced Mobility (PRM) services in Inchicore that enhance your passenger experience and strengthen journey times

We strive for excellence in all areas of customer care, so that we maintain a state of continuous improvement. Our staff are trained to work as a team and adapt to changing environments, so that no customer is left unsure or dissatisfied.

Our PRM experts are ready to help

We self-deliver all our Inchicore services from our local office: 

12 Muirfield Dr
Naas Rd
Inchicore, Dublin D12 N7PV
IE
01 679 2288

Vetted teams you can trust

Our approach allows you to have access to a qualified team of PRM professionals who understand the fast-paced nature of the Aviation industry and know how to advise you on best industry practices.

Driving your long-term passenger loyalty

We strive for excellence in all areas of customer care, so that we maintain a state of continuous improvement. Our staff are trained to work as a team and adapt to changing environments, so that no customer is left unsure or dissatisfied.  Our teams understand that customer loyalty comes from positive and memorable experiences. That’s why we work to ensure your airport and airline facilities are efficient, accommodating of passenger needs, and accessible to all.

Innovation through continuous improvement

Our teams drive improvement and advancement through self-delivered training, upskilling, and collaboration, thereby ensuring that your operation is supported by innovative services.

 

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Speak to our expert PRM team

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