Providing Midland organisations with a higher level of customer care

Customer service can make or break the occupant experience. ABM’s Midland customer care teams can help you make every occupant feel welcomed and supported. We help you create an inviting environment by answering questions, delivering VIP amenities, and providing a smiling face to everyone who enters your property.

From our hiring practices to our training, we work in lockstep with you to create a memorable occupant experience.

Local, knowledgeable, flexible teams

As fellow residents of the Midland area, we know the role your organisation plays in the community. We want you to put your best foot forward for every visitor, guest, and employee. Similarly, with our strong local presence and expertise, we’re able to provide hands-on oversight and face-to-face accountability.

Your account will be managed by a team working from our local office:

201 W Wall St
Suite 105
Midland, TX
US
79701
432-683-1927

Our recruiters maintain a roster of vetted employees in Midland so we can scale our services up and down as needed. Whether you need to add staff for peak season or get year-round support, ABM has the flexibility to meet your needs.

Experienced in environments like yours

ABM delivers world-class customer service in a variety of environments, including hotels, airports, commercial properties, and event venues. In these environments, occupants want to know that the staff can answer their questions and help with their problems. We know how to embody your values and provide every customer with a positive interaction.

Our teams are trained to be approachable problem solvers who see issues through until they’re resolved. It doesn’t matter if we’re giving directions to the restroom, helping a guest in a wheelchair, or guiding visitors to a shuttle. We prioritise their needs to ensure that they feel cared for.

Delivering excellent customer service starts with our people

Providing organizations with the right operations staff is core to ABM’s business. Our recruiters seek out team members who have relevant experience and the right temperament for customer service. We look for empathetic listeners who enjoy helping others. We understand that your occupants may be dealing with sensitive situations, so we look for people who can practice compassion and discretion.

When you work with us, you work with a reliable team. We self-perform most services, so hiring practices, training protocols, and service delivery are consistent. To encourage staff retention, we offer recognition programmes and opportunities for career growth. From frontline personnel to our supervisors, we’re committed to building long-term relationships with our clients.

Need friendly faces in your facility? Our Midland customer service ambassadors can help.

Connect with us at 432-683-1927 to learn more about our customer service offering. With ABM as your partner, you can augment your customer service team without the hassles of recruiting, hiring, and management. We hire the right people, provide them with comprehensive customer service training, and proactively communicate with you to ensure we meet your expectations.

Reach out to us today to enhance your operations.